Legal & Compliance

The short version: PuramRealm is a free, independent social chat platform for users 18 and older. Use it kindly, don't break the law, and don't misuse other people's content or brands. The detailed rules live in the sections below (content policy, copyright, trademark, reporting, privacy, grievance).

• You must be 18 or older. PuramRealm is not directed at children. To create an account you confirm you are 18 or over; we record your year of birth and the outcome of that check in a private table that is never shown on your profile or to other members. This is a self-declared attestation, not verified ID — we never ask for identity documents or biometrics. If you are under 18, do not create an account; if you believe an account was created in error, contact us and we will remove it.
• Your content stays yours. You are responsible for what you post; you grant us only the licence needed to host and display it inside the app.
• One account per person. No impersonation, harassment, spam, underage presence (the account is suspended pending review while we check), or illegal content.
• No illegal content, ever. You may not post child sexual abuse material, content that facilitates grooming or trafficking, sexual content involving minors, non-consensual sexual content, content inciting violence or self-harm, threats, doxxing, or anything whose distribution is criminal. We remove such content and restrict the accounts that post it, whether or not it is reported to us. Being 18 or older does not make prohibited content permissible.
• We may moderate. Rooms and accounts that break these rules can be renamed, hidden, restricted, or removed — see the reporting ladder below. We act on valid legal notices within the timelines that apply to us.
• No warranty. The service is provided "as is"; chat history auto-expires within 24 hours and features may change.
• Governing law & age enforcement: the 18+ confirmation is required once at sign-in, and it is a self-declared declaration rather than verified identity — we do not run ID or biometric checks. We may re-ask at any time. We may terminate an account that we reasonably believe is held by someone under 18.
• Restricted territories: PuramRealm may restrict, suspend, or discontinue access to the service in countries or regions where providing the service would conflict with applicable law, sanctions, regulatory requirements, or the requirements of our service providers.
• Questions or legal notices: email legal@puramrealm.com.

Keep PuramRealm welcoming for everyone — these guidelines apply in every public room, private room, and profile:

• Treat people well — no hate speech, harassment, threats, or targeted bullying.
• Zero tolerance for sexual content involving minors. This includes any depiction, description, or reference, and any link to it. Report it and we escalate to the authorities.
• No non-consensual sexual content, and no content sexualising anyone.
• No sexual pressure. No unsolicited sexual content, and no pressuring anyone to send any. This is treated as serious and we remove it and restrict the sender. PuramRealm chat is text-only — there is no image or video upload, so any such material can appear only as a link. If you receive one, don't share it — report it, and block the sender.
• No content encouraging suicide or self-harm. Don't post encouragement, instructions, or "challenge" content about suicide or self-harm, and don't target anyone who is struggling. If you are struggling yourself, please reach out to a trusted person or a local crisis-support service.
• No violent threats, instructions for harm, or promotion of self-harm.
• No impersonating brands, public figures, or other members.
• Don't spam, scam, phish, or advertise — communities, not billboards.
• Respect copyright and trademarks; credit creators, don't pirate.
• Use the Report button for anything that breaks these rules — reports are reviewed regularly.

Every username, room name, and chat message on PuramRealm is user content. Users are solely responsible for what they post. PuramRealm does not pre-approve content and provides a fast report-and-takedown path. We reserve the right to rename or remove any room or profile and to suspend accounts that violate these rules.

Chat is text-only. PuramRealm does not host or display user-uploaded images or video. A member can, however, paste a link (a URL) as plain text in any public or private room. Links are shown as plain, non-clickable text — they are not embedded and are never opened automatically.

User-generated link text. Any link a member posts is user-generated content and is outside our control. PuramRealm does not create, review, verify, endorse, or take responsibility for any link a user posts, or for anything on the third-party websites it points to, and we are not affiliated with or a sponsor of those sites.

Your responsibility. Treat unknown links with caution: do not follow links from people you do not trust, and never open a link that promises free items, asks for your credentials, or pressures you. To report a malicious, illegal, or infringing link, use the in-app Report button or email legal@puramrealm.com and we will act within the timelines that apply to us.

Report child sexual abuse material (CSAM/CSEA). If you find any sexual content involving a minor, or grooming material, report it in-app with the Report button and then email safety@puramrealm.com with the room name, the exact message text, and the sender's username if you have it.

What we do. We preserve relevant evidence where legally required or reasonably necessary, remove prohibited content, restrict the account, and refer the matter to the appropriate authority where required by applicable law. Reported content is removed as soon as our systems receive it, and we do not tip off the account holder where doing so would compromise an investigation. Because chat history self-deletes after 24 hours, our ability to preserve reported chat content for investigations is limited to what is captured in report details.

Other illegal content. Terrorism, credible threats of violence, fraud, and non-consensual sexual content are treated as serious: reported content is removed pending assessment, with urgent action where appropriate. Send notices to legal@puramrealm.com and we respond within the timelines that apply to us.

In-app reports are assessed by our automated moderation system, and serious cases are reviewed by a human. Please include a room name and username where you can — it is what lets us act fast.

PuramRealm respects valid copyright notices and follows the applicable US Digital Millennium Copyright Act (17 U.S.C. §512) process where it applies. To lodge a takedown, send a notice to dmca@puramrealm.com with:

• identification of the copyrighted work claimed to be infringed;
• the exact room name and username where it appears;
• your contact details and a statement of good-faith belief;
• a statement, under penalty of perjury, that the notice is accurate and you are authorized to act.

We act expeditiously once a valid notice is received. Counter-notices may be filed by the affected user at the same address.

Affiliation disclaimer: PuramRealm is an independent community platform. It is not affiliated with, endorsed by, sponsored by, or connected to any brand, media franchise, company, or rights holder. Room topics, quizzes, and user-generated content that reference third-party works are for community discussion and identification purposes only. All trademarks, logos, and character names belong to their respective owners.

Brand names, logos, and character names belong to their owners. If a username or room name misuses a brand in a way that can reasonably suggest endorsement, please notify legal@puramrealm.com and we will rename or remove it promptly.

Accounts that repeatedly receive valid copyright/trademark takedowns, or that create infringing names/content after prior warnings, are reviewed and may be suspended or deleted.

Every room has a Report button. Reports are reviewed regularly and help us identify and act on violations.

PuramRealm is operated from India and may be accessed by users in other jurisdictions. Depending on where you access the service, additional legal rights, requirements, or restrictions may apply. Region-specific statements below cover only jurisdictions assessed for the service at this time.

India. PuramRealm is operated from India. Our grievance officer handles complaints under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended) — see the Grievance officer section below for the timelines that apply.

What we collect: your email (via Google sign-in), the profile you choose to publish (display name, username, avatar, name color), and in-app activity needed to run the service (XP, level, badges, streaks, room progress, chat messages you send, moderation reports).

Age confirmation. We store your year of birth and the outcome of the 18+ check in a private table separate from your profile. It is used for one purpose — confirming you meet the minimum age — and is never displayed on your profile, shared with other members, or used for analytics or advertising. We never ask for ID documents or biometrics. This is a self-declared attestation rather than independently verified age.

What we never see: your Google password — authentication is handled entirely by Supabase (Google OAuth); passwords are never stored on PuramRealm servers.

Why: to operate your account, show your public profile, run the gamification and chat features, keep rooms safe, and prevent abuse. We do not sell personal data and do not run third-party advertising trackers.

Automated decisions. Reports are triaged with automated tools that may issue warnings, temporary mutes, or restrictions without human review; a human reviews serious cases, and you can contest any decision by emailing legal@puramrealm.com.

Storage & retention: profile data lives in our Supabase database; chat history auto-expires after 24 hours; XP/progress records persist while your account exists. Private rooms idle for 30 days — and their chat — are deleted automatically.

Your privacy rights. Depending on where you live and which laws apply to you (such as the GDPR, UK GDPR, CCPA, or India's DPDP Act), you may have rights to access a copy of your data, correction, restriction of processing, or full erasure — you can request any of these at any time by emailing privacy@puramrealm.com with the subject "PRIVACY" and the email address your account uses. We verify the requester before acting.

How erasure works today. Erasure is handled as a verified request rather than a one-click in-app button. On receipt we remove your account and its dependent records (profile, age confirmation, XP/progress, badges, private rooms and their chat) within 30 days, and confirm to you when complete. Chat messages already delivered to other members' clients may persist in their copies until the 24-hour expiry removes them. If we cannot action a request we will tell you why rather than silently ignore it.

Service providers. We use Supabase (authentication, database, realtime), Cloudflare (hosting, rooms, edge delivery), and Google (sign-in). Their processing is governed by their applicable terms and privacy documentation. Our static media and quiz assets are served from public content delivery networks, which receive the request but no account data.

Cookies & local storage: the session cookie required to keep you signed in, one functional interface cookie (sidebar state), and local storage on your device for app preferences and features — theme, sound, notifications dismissal, game and quiz progress, badges, streaks, and visit counters. Nothing in local storage leaves your device. No analytics or advertising cookies or trackers.

PuramRealm is a social media intermediary under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended). Our designated grievance officer is Kavin S, reachable at grievance@puramrealm.com. Please mention "GRIEVANCE" in the subject line and include the room name, your account email, and what you want addressed.

Acknowledgement and resolution. We aim to acknowledge every grievance within 24 hours of receipt and resolve it within 7 days, subject to any faster timelines that apply under applicable law. Where a specific legal provision requires a faster response or removal, we will act within the applicable statutory timeframe. Deadlines run in India Standard Time. Full detail, including which rules do and do not apply to us, is available on request from our grievance contact.

If you are not satisfied with the Grievance Officer's decision, or you have not received a response within 30 days of submitting your grievance, you may appeal to the Government's Grievance Appellate Committee at gac.gov.in within 30 days. We will publish any report of our compliance with a GAC order on this page.